POLICIES & PROCEDURES

STUDENTS

  • Commitment: All students must commit to at least one semester of lessons at MSM. Students who enroll in the middle of a semester must commit to the end of that semester.
  • Students should prepare well for the lessons and are expected to practice the goals given to them for the following week.       
  • Students are expected to arrive a few minutes early for their lessons.
  • Students are required to bring their instruments, all music, assignment notebook, and any other materials you are currently working on with your instructor.  
  • Be respectful and courteous at all times. 

PARENTS

  • Supervision is necessary for younger students during practice at home.
  • All parents should regularly communicate with their instructors with any concerns regarding weekly lessons. For any unresolved issues, schedule a meeting with the school director.
  • Attend any musical events or concerts with your child to inspire them.
  • Continually support your child in their music making!                 


COVID19

Using CDC guidelines as a basis, safety measures will be taken seriously, and anyone who does not abide by them will be denied entry.

Should the health guideline enforced by the state prohibits face-to-face interactions, all in-person lessons will resume online.

  • Temperature Check – Students will be required to do a temperature check at the main door before going into the lesson room. If you fail the temperature check, you will forfeit your lesson that day.
  • Wash Your Hands/Hand Sanitizer – Students will be required to wash their hands before their lessons. Hand sanitizers will be available in each classroom and throughout the school. Please do note that the teacher may touch to correct posture and to demonstrate.
  • Masks Will Be Required for Entry and Lesson – Following state and local guidelines, masks will be required for entry and during lessons. Voice students may remove their masks during lessons.
  • Sanitization – We will be sanitizing all instruments and surfaces in between each lesson or use. 
  • Communication – Following the procedure of CDC, if you show symptoms of COVID10 or test positive, you are required to notify us immediately so we can take further actions swiftly. Failing to do so is irresponsible and also jeopardizes the health of everyone. 

MAKEUP POLICY

  • To receive a makeup lesson, student/parent must notify the office by 11 AM on the day of the lesson for weekday lessons. If your lesson is on Saturday, notice must be given to the office by Friday 7 PM.
  • To request a makeup lesson, go to our website www.moonschoolofmusic.com and fill out the ‘Lesson Cancellation Form’ under the Current Students tab. 

PRIVATE LESSONS

  • Each student can receive up to three makeup lessons per semester to use in case of sickness, vacation, scheduling conflicts, etc.
  • Makeup lessons typically take place at an alternative time/day within the week, or it will be added before or after the original lesson time.
  • Makeup lessons may be scheduled with other MSM instructors based on availability.
  • Once scheduled, makeup lessons cannot be rescheduled. Unscheduled makeup lessons will be forfeited after the semester.
  • Any lessons missed due to unscheduled school closing or by the instructor’s absence will be made up and does not apply to the three-makeup limit.
  • If you do not notify the office or notify later than the deadline, you will not receive a makeup lesson. It is the student’s responsibility to schedule makeup lessons.

SEMI-PRIVATE LESSONS

  • Makeup lessons will only be offered when both students cancel the lesson.
  • It is the student’s responsibility to coordinate lesson cancellations/makeup lessons with the other student and notify the office.
  • Makeup lessons may be scheduled with other MSM instructors based on availability.
  • Once scheduled, makeup lessons cannot be rescheduled. Unscheduled makeup lessons will be forfeited after the semester.
  • Any lessons missed due to unscheduled school closing or by the instructor’s absence will be made up and does not apply to the three-makeup limit.
  • If you do not notify the office or notify later than the deadline, you will not receive a makeup lesson. It is the student’s responsibility to schedule makeup lessons.

GROUP LESSONS

  • There is no makeup lesson for group lessons. 
  • Students will receive a refund for any lessons missed due to unscheduled school closing or due to the instructor’s absence. 

WITHDRAWAL & REFUNDS

PRIVATE LESSONS

Students who wish to withdraw must submit a withdrawal form located under the Current Students tab on our website before the 3rd lesson of the semester

Once approved, student will receive a refund for the remaining lessons/classes in the semester.

Verbal notice or Informing the teacher is insufficient and will not be considered a notice.  

Registration fee is not refundable. If student does not come to lessons continuously for 3 weeks without giving notice, the student will be automatically withdrawn from the semester without a refund.

SEMI-PRIVATE LESSONS

Students who wish to withdraw must submit a withdrawal form located under the Current Students tab on our website before the 3rd lesson of the semester

Both students in the class must withdraw to be eligible for a withdrawal and refund. 

Verbal notice or Informing the teacher is insufficient and will not be considered a notice.  

Registration fee is not refundable . If student does not come to lessons continuously for 3 weeks without giving notice, the student will be automatically withdrawn from the semester without a refund.

GROUP LESSONS

Students who wish to withdraw must submit a withdrawal form located under the Current Students tab on our website before the 3rd lesson of the semester 

A withdrawal fee of $150 will be assessed for all withdrawals made after the first class. 

Verbal notice or informing the teacher is insufficient and will not be considered a notice. 

Registration fee is not refundable.

If student does not come to lessons continuously for 3 weeks without giving notice, the student will be automatically withdrawn from the semester and charged the withdrawal fee.


ONLINE LESSONS

Online lessons follow the same makeup and withdrawal policy as in person lessons/classes. All online lessons and classes will be held on Zoom Video Conference. 

MSM does not issue any makeup lessons due to dropped or poor Internet connection or issues by the student.

Internet Speed Requirement: Student must have a stable connection. MSM requires your internet bandwidth and speed above 25 MBPS. We may ask you to submit a speed test of your connection. 


SCHEDULE CHANGE

Once a student’s lesson time is scheduled, it will stay the same for the entire semester. Schedule change is only allowed when a new semester begins. 


PAYMENTS & FEES

  • Payment Methods:  MSM accepts Visa, MasterCard, Discover, and American Express.
  • Registration Fee: A one-time, $35 non-refundable registration fee is due upon enrollment at registration. There is no registration fee for continuing students.
  • Late/Returned Payment Fees: Late or returned payments will be assessed a $35 fee. 
  • Recital Fee: There is a $35 fee per student for participation in the recital. The fee is charged once for multi-instrumentalists.

DISCOUNTS

  • Family Discounts: When you enroll more than one member in your family, each additional family member will receive a 5% tuition discount.
  • Multiple Instrument Discounts: Any individual student enrolled in more than one instrument at MSM will receive an additional 5% tuition discount on the second instrument.
  • All discounts will be applied to the lowest tuition rate.

SCHOOL CLOSINGS

In the event of inclement weather, we will post the official school status on our website and social media. In case of school closure, all in-person lessons will automatically transfer to online lessons. If you wish to reschedule to another day for an in-person lesson, please contact the office to reschedule. 

SAFETY

MSM faculty and staff are not responsible for supervising children outside of teaching time. To ensure your child’s safety, please be sure to pick them up promptly after. Parents, legal guardians of minor students and adult students waive the right to any legal action for injury sustained on school property from normal lesson activity.

VIDEO SURVEILLANCE

To monitor the safety of all staff, students, parents and visitors to Moon School of Music, all lesson rooms, hallways and waiting areas are under a video surveillance. 

PARKING

Parking is available in the building garage in the visitor parking spaces only.

TOUCH POLICY

Touch is to identify tension, correct alignment, and help students develop their own kinesthetic awareness. This work is crucial for beginners, and essential where players have developed habits which require somatic (movement) retraining.

  • Touch is limited: hands, wrists, the arms, shoulders and back.
  • The purpose of touch is always explained when physical contact is necessary, so that the student is able to engage positively and effectively in learning.
  • Physical contact is never used unnecessarily, inappropriately, or without consent.

MEDIA RELEASE

Unless MSM is given advance written notice to the contrary, students, upon registration, give consent to MSM or outside media to photograph or record (video or audio) lessons, classes, and concerts.  Please be aware that these photos or recordings will used for promotional purposes including print, website, and social media.  All photographs and recordings are taken and used in a professional manner only.

NON-DISCRIMINATION POLICY

Moon School of Music does not discriminate on the basis of age, race, color, religious beliefs, gender, sexual orientation, or national origin in its employment practices or in the administration of its educational policies.