POLICIES & PROCEDURES

STUDENTS

  • Commitment: All students must commit to at least one semester of lessons at MSM. Students who enroll in the middle of a semester must commit to the end of that semester.
  • Students are expected to arrive a few minutes early for their lesson.
  • Bring all music, assignment notebook, and any other material that you are currently working on with your instructor.
  • Students should prepare well for the lessons and are expected to practice the goals given to them for the following week.                   

PARENTS

  • Supervision during practice at home is strongly recommended and necessary for younger students.
  • Communicate with your instructor with any concerns you may have regarding weekly lessons. For any unresolved issues, schedule a meeting with the school director.
  • Attend any musical events or concerts with your child to inspire him/her.
  • Continually support your child in his/her music making!                 

MAKEUP POLICY

PRIVATE LESSONS

  • Each student will receive three makeup lessons per semester to use in case of sickness, vacation, scheduling conflicts, etc.
  • Makeup lessons typically take place at an alternative time/day within the week, or it will be added after/before the original lesson time.
  • To receive a makeup lesson, student/parent must notify the office by 11 AM on the day of the lesson for weekday lessons. If your lesson is on Saturday, notice must be given to the office by Friday 7 PM.
  • If you do not notify the office or notify later than the deadline, you will not receive a makeup lesson. It is the student’s responsibility to schedule makeup lessons.
  • Once scheduled, makeup lessons cannot be rescheduled. Unscheduled makeup lessons will be forfeited after the semester.
  • Makeup lessons may be scheduled with other MSM instructors based on availability.
  • Any lessons missed due to unscheduled school closing or by the instructor’s absence will be made up and does not apply to the three-makeup limit.
  • Contact our office to notify absence and request the makeup via email: office@moonschoolofmusic.com.

SEMI-PRIVATE LESSONS

  • Each student will receive three makeup lessons per semester to use in case of sickness, vacation, scheduling conflicts, etc.
  • Makeup lessons will only be offered when both students cancel the lesson.
  • It is the student’s responsibility to coordinate lesson cancellations/makeup lessons with the other student and notify the office.
  • To receive a makeup lesson, student/parent must notify the office by 11 AM on the day of the lesson for weekday lessons. If your lesson is on Saturday, notice must be given to the office by Friday 7 PM.
  • If you do not notify the office or notify later than the deadline, you will not receive a makeup lesson. It is the student’s responsibility to schedule makeup lessons.
  • Once scheduled, makeup lessons cannot be rescheduled. Unscheduled makeup lessons will be forfeited after the semester.
  • Any lessons missed due to unscheduled school closing or by the instructor’s absence will be made up and does not apply to the three-makeup limit.
  • Contact our office to notify absence and request the makeup via email: office@moonschoolofmusic.com.

GROUP LESSONS

  • Each student will receive three makeup lessons per semester to use in case of sickness, vacation, scheduling conflicts, etc.
  • Makeup lessons will only be offered upon class availability. Students will be given the option to join another group class on another day to makeup their missed class. If you are unable to make other classes, you will forfeit your lesson.
  • To receive a makeup lesson, student/parent must notify the office by 11 AM on the day of the lesson for weekday lessons. If your lesson is on Saturday, notice must be given to the office by Friday 7 PM.
  • If you do not notify the office or notify later than the deadline, you will not receive a makeup lesson. It is the student’s responsibility to schedule makeup lessons.
  • Once scheduled, makeup lessons cannot be rescheduled. Unscheduled makeup lessons will be forfeited after the semester.
  • Any lessons missed due to unscheduled school closing or by the instructor’s absence will be made up and does not apply to the three-makeup limit.
  • Contact our office to notify absence and request the makeup via email: office@moonschoolofmusic.com.

WITHDRAWAL & REFUNDS

PRIVATE LESSONS

Students who wish to withdraw must give a written notification to the office before the 3rd lesson/class of the semester to receive a refund for any remaining lessons/classes in the semester.  Verbal notice or Informing the teacher is insufficient and will not be considered a notice.  Registration fee is not refundable after the semester begins. If student does not come to lessons continuously for 3 weeks without giving notice, the student will be automatically withdrawn from the semester.

SEMI-PRIVATE LESSONS

Students who wish to withdraw must give a written notification to the office before the 3rd lesson/class of the semester to receive a refund for any remaining lessons/classes in the semester. Both students in the class must withdraw to be eligible for a withdrawal and refund. Verbal notice or Informing the teacher is insufficient and will not be considered a notice.  Registration fee is not refundable after the semester begins. If student does not come to lessons continuously for 3 weeks without giving notice, the student will be automatically withdrawn from the semester.

GROUP LESSONS

Students who wish to withdraw must give a written notification to the office. Verbal notice or informing the teacher is insufficient and will not be considered a notice. A cancellation fee of $50 will be assessed for all withdrawals made after the first class. Requests for withdrawal/refund made before the 3rd group class will result in a 50% refund of the tuition, less the cancellation fee. No refund will be given after the 3rd class. Registration fee is not refundable after the semester begins. If student does not come to lessons continuously for 3 weeks without giving notice, the student will be automatically withdrawn from the semester.

ONLINE LESSONS

Online lessons follow the same makeup and withdrawal policy as in person lessons/classes. All online lessons and classes will be held on Zoom Video Conference. MSM will not issue any makeup lessons due to dropped connection or internet issues.

Requirement: Student must have a stable connection. MSM requires your internet bandwidth and speed above 40 MBPS. We’ll ask you to submit a speed test of your connection. MSM will not be held liable for lost lessons due to slow internet speed and unstable connection.  

PAYMENT & FEES

  • Payment Methods:  MSM accepts Visa, MasterCard, Discover, American Express, check, or cash. Please make all checks payable to Moon School of Music.
  • Registration Fee: A $35 non-refundable registration fee is due upon enrollment at the beginning of registration.
  • Program Fee: A $30 program fee is added to the tuition for Fall and Spring Semester. There is no program fee for Summer Semester.
  • Late/Returned Payment Fees:  Late or returned payments will be assessed a $35 fee. 
  • Book Fee:  Books are not included in the tuition and will be charged separately at the time of registration and throughout the semester when needed.

DISCOUNTS

  • Family “Sibling” Discounts: When you enroll more than one child in your family, each additional child will receive a 5% tuition discount.
  • Multiple Instrument Discounts: Any individual student enrolled in more than one instrument at MSM will receive an additional 5% tuition discount on the second instrument.
  • Referral Reward: Refer your friends and get $25 off your tuition payment for each newly enrolled student. Plus, your referral will get $25 off their tuition payment after the 3-week withdrawal period. There is no limit on the number of referrals you make!

SCHOOL CLOSINGS

In the event of inclement weather, we will post the official school status on our social media. When in doubt, call the school office at (703) 828-9494 ​for information. ​

SCHEDULE CHANGE

Once a student’s lesson time is scheduled, it will stay the same for the entire semester. 

Schedule change is only allowed when a new semester begins. 

SAFETY

MSM faculty and staff are not responsible for supervising children outside of teaching time. To ensure your child’s safety, please be sure to pick him/her up promptly after lesson time. Parents, legal guardians of minor students and adult students waive the right to any legal action for injury sustained on school property from normal lesson activity.

PARKING

Parking is available in the building garage in the visitor parking spaces only.

TOUCH POLICY

Touch is to identify tension, correct alignment, and help students develop their own kinesthetic awareness. This work is crucial for beginners, and essential where players have developed habits which require somatic (movement) retraining.

  • Touch is limited: hands, wrists, the arms, shoulders and back.
  • The purpose of touch is always explained when physical contact is necessary, so that the student is able to engage positively and effectively in learning.
  • Physical contact is never used unnecessarily, inappropriately, or without consent.

MEDIA RELEASE

Unless MSM is given advance written notice to the contrary, students, upon registration, give consent to MSM or outside media to photograph or record (video or audio) lessons, classes, and concerts.  Please be aware that these photos or recordings will used for promotional purposes including print, website, and social media.  All photographs and recordings are taken and used in a professional manner only.

NONDISCRIMATION POLICY

Moon School of Music does not discriminate on the basis of age, race, color, religious beliefs, gender, sexual orientation, or national origin in its employment practices or in the administration of its educational policies.