Expectations, Policies, and Procedures
Welcome to Moon School of Music
Moon School of Music is a contemporary music school and a community striving for higher standards in music education with care and dedication to students of all ages and levels. With exceptional accountability and tracking of student growth, our goal is to foster a place of musical learning where excellence and inspiration are an expected outcome.
EXPECTATIONS
Expectation of Excellence
We strive for higher standards and embody excellence and dedication. While each student’s journey and abilities may differ, we encourage each individual to pursue their best and grow through consistent efforts and hard work.
Commitment
Mastering music requires time, effort, and resilience. Parents and guardians play a key role in supporting their child’s commitment to learning, including embracing challenges and occasional setbacks. Success in music is a journey that requires dedication from both students and their fa.
Kindness and Respect
Music comes from the heart and flourishes in an environment of kindness and respect. Students often learn by observing those around them, including teachers, peers, parents, and guardians. Let’s work together to create a community that embodies these values.
Communication
Open communication is vital to a successful learning experience. We encourage parents to contact teachers regularly to monitor progress, ask questions, and share concerns. Together, we can effectively address challenges and ensure your child’s success.
Accountability
We believe accountability is essential to growth and a shared responsibility between teachers, students, and parents. To support this, we ask that:
- Students attend lessons consistently and punctually.
- Parents actively discuss the student’s progress with their teacher.
- Parents/Students contact the office for any questions or concerns regarding lessons/teachers.
POLICIES AND PROCEDURES
We value our policies. Please read the ones below carefully. Non-compliance may result in immediate termination from the program.
Moon School of Music follows a monthly enrollment system. Students are automatically re-enrolled each month unless parents or guardians provide notice to withdraw enrollment.
Enrollment
Moon School of Music follows a monthly enrollment system. Students are automatically re-enrolled each month unless parents or guardians provide notice to withdraw enrollment.
Tuition/Billing
Students are billed on the first of each month. Tuition varies based on the number of lessons scheduled that month.
Tuition/Billing
Students are billed on the first of each month. Tuition varies based on the number of lessons scheduled that month.
Fees
Registration Fee: A one-time, non-refundable registration fee of $50 is due upon enrollment.
Late Payment Fee: Late or returned payments will incur a $40 fee.
Recital Fee: A recital fee is charged per student for participation in recitals. This fee applies once, even for students playing multiple instruments.
Discounts
Family Discount: Families enrolling more than one member will receive a 5% tuition discount for each additional student.
Multiple Instrument Discount: Students enrolled in more than one instrument will receive a 5% tuition discount on the second instrument.
*Only one (1) discount per student applies.
MAKEUP POLICY
Makeup Credit Eligibility
To receive a makeup credit, you must reschedule the lesson in Opus1 at least 6 hours before your lesson. The credit must be used within 30 days from the original date of the lesson. Any unused makeup credits will be lost.
Time/Teacher Not Guaranteed
The rescheduling of the lesson is not guaranteed with the same instructor or at the student’s desired time. If a desired time with the same instructor cannot be found, the lesson must be scheduled with other instructors or times.
Limits
There is no limit to the number of lessons that can be rescheduled. However, if more than four consecutive lessons are rescheduled, the student will be withdrawn from the program unless lessons are made up prior to the break.
Makeup Lessons in Smaller Increments
If availability allows, makeup lessons can be divided into smaller increments (e.g., 15 minutes) and added before or after a lesson. Contact the office to arrange this.
Student/Parent Responsibility
It is the responsibility of the student, parent, or guardian to track and reschedule makeup lessons. Opus1 provides information on makeup credits and their expiration dates.
The school is not responsible for sending reminders regarding expired lessons.
Sickness
Any last-minute cancellations due to student sickness follow the same policy, with no makeup lesson provided. We encourage students to contact the school and join the lesson online to avoid losing the lesson.
Teacher Tardiness
If the lesson is delayed by less than 10 minutes, it will run over time and be made up at the end of class. If it is delayed by more than 10 minutes, students are entitled to receive a makeup lesson. Students/Parents must notify the office after the lesson, and a makeup credit will be given.
Teacher Cancellation
If staff cancels with less than 6 hours’ notice, students will be offered a makeup credit or a refund for the missed session.
Online Lessons
Online lessons may be substituted for in-person lessons. They are most commonly used during sickness. Please contact the office to make the arrangement.
Instrument/Teacher Change
If you wish to request a new instructor or instrument, please contact the office.
Withdrawal
Moon School of Music requires a two-week notice (equivalent to two lessons after the withdrawal request is submitted) before withdrawal from the program.
School Closings
In inclement weather, the Moon School of Music website and social media channels will post updates on the school’s status. During school closures, all in-person lessons will automatically transition to online lessons. Please contact the office if you prefer to reschedule for an in-person session.
Safety
Moon School of Music faculty and staff are not responsible for supervising children outside of scheduled lesson times. To ensure your child’s safety, please pick them up promptly after their lesson. Parents and guardians waive the right to any legal action for injuries sustained on school property during normal lesson activities. Masks are optional, following state and local guidelines.
Video Surveillance
For the safety of staff, students, parents, and visitors, all lesson rooms, hallways, and waiting areas are under video surveillance.
Touch Policy
Physical contact during lessons is sometimes necessary to correct posture, alignment, or tension and help students develop kinesthetic awareness.
- Touch is limited to the hands, wrists, arms, shoulders, and back.
- Instructors will always explain the purpose of physical contact beforehand.
- Physical contact is never used unnecessarily or without consent.
By enrolling, parents and guardians consent to Moon School of Music or its partners photographing or recording lessons, classes, and performances. These materials may be used for promotional purposes, including, but not limited to, print, website, and social media.
Moon School of Music reserves the right to terminate a student’s enrollment due to behavioral misconduct and failure to uphold school expectation